Last Updated: September 1, 2026

Welcome to Primora Maison. These Terms & Conditions govern your use of our website and the purchase of products from Primora Maison. By accessing our website or placing an order, you agree to be bound by these terms.

Please read them carefully before using our website or purchasing any product.

1. About Primora Maison

Primora Maison is an online beauty and lifestyle store offering carefully selected beauty essentials, including lash products, hair products, accessories, and related items.

We aim to provide high-quality products, elegant packaging, and a premium shopping experience to our customers across Sri Lanka.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with the security or functionality of the website.
• Not reproduce, copy, distribute, or commercially exploit any content from our website without prior written permission.

Primora Maison reserves the right to restrict or terminate access to the website if these terms are violated.

3. Products & Product Information

We make every effort to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Packaging and product appearance may occasionally vary from the images shown.
• Product availability may change without prior notice.
• We reserve the right to correct errors or update product information at any time.

4. Prices & Payments

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

Primora Maison reserves the right to change product prices at any time without prior notice. However, the price applicable at the time your order is successfully placed will generally apply to that order.

Orders must be paid using the payment methods made available on our website.

5. Orders & Order Confirmation

When you place an order through our website, you are making a request to purchase the selected products.

Once your order is received, you may receive an order confirmation through the contact details provided during checkout.

Primora Maison reserves the right to cancel or decline an order in situations including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Any circumstances beyond our reasonable control.

If an order is cancelled after payment has been made, the applicable refund will be processed according to our refund policy.

6. Delivery

We provide delivery services across Sri Lanka.

Delivery times may vary depending on the delivery location, order volume, public holidays, weather conditions, courier availability, and other circumstances beyond our control.

Customers are responsible for providing accurate delivery information, including:

• Full name
• Contact number
• Complete delivery address
• Any other information required to successfully deliver the order

Primora Maison cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Inspection Upon Delivery

Customers are encouraged to inspect their package as soon as it is received.

If you receive a product that appears damaged, incorrect, or different from what you ordered, please contact Primora Maison as soon as possible with your order details and clear photographs of the package and product.

Claims may not be accepted after an unreasonable period following delivery.

8. Returns & Exchanges

Returns and exchanges are subject to our applicable Return & Refund Policy.

For hygiene and safety reasons, certain beauty-related products may not be eligible for return or exchange once opened, used, or removed from their original packaging.

Products eligible for return or exchange must generally be:

• Unused and unopened.
• In their original packaging.
• In resalable condition.
• Accompanied by relevant order information.

Primora Maison reserves the right to refuse a return or exchange if the product does not meet the applicable requirements.

9. Refunds

Where a refund is approved, it will be processed using the applicable refund method and within a reasonable processing period.

The time required for the refund to appear in your account may depend on the payment provider or financial institution involved.

Any applicable delivery charges or other non-refundable charges will be handled according to our refund policy.

10. Promotions & Discounts

From time to time, Primora Maison may offer promotions, discounts, special offers, or promotional codes.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash.
• Promotional codes may have expiry dates or specific conditions.
• Multiple promotional codes may not be combined.
• Primora Maison reserves the right to modify or cancel a promotion at any time.

Specific terms may apply to individual promotions.

11. Intellectual Property

All content available on the Primora Maison website, including but not limited to:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Text
• Website design
• Product descriptions
• Other visual and written materials

is owned by or licensed to Primora Maison and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

12. Third-Party Services & Links

Our website may contain links to third-party services, websites, payment providers, social media platforms, or other external resources.

Primora Maison is not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

13. Limitation of Liability

Primora Maison will make reasonable efforts to ensure that our website and services operate effectively.

However, we are not responsible for losses or delays resulting from circumstances beyond our reasonable control, including but not limited to:

• Courier or delivery delays.
• Technical failures.
• Internet or network interruptions.
• Natural disasters.
• Government restrictions.
• Public emergencies.
• Third-party service failures.

To the extent permitted by applicable law, Primora Maison’s liability relating to any product or order shall be limited to the value of the relevant purchase.

14. Personal Information

When you place an order or use our website, you may be required to provide personal information such as your name, telephone number, email address, and delivery details.

We use this information to process orders, arrange deliveries, communicate with customers, and provide our services.

For more information about how we collect and use personal information, please refer to our Privacy Policy.

15. Changes to These Terms

Primora Maison reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective once the updated version is published on this website.

We encourage customers to review this page periodically to remain informed about our current terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Sri Lanka.

Any disputes relating to these terms or purchases made through Primora Maison shall be subject to the applicable jurisdiction of Sri Lanka.

17. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or our services, please contact Primora Maison through the contact details provided on our website.

Primora Maison
Sri Lanka

Luxury Beauty Essentials. Crafted for Perfection. Made for You.